Frequently Asked Questions
Expert support for your networking and connectivity needs.
Are your network devices covered by a warranty?
Yes, all hardware purchased from Network Devices comes with a standard 1-year manufacturer warranty, with options to purchase extended service plans for enterprise-grade equipment.
Do you offer technical support for installation?
We provide comprehensive setup guides and 24/7 technical support via chat or phone to assist you with configuring routers, switches, and access points.
What is your return policy for opened hardware?
We accept returns within 30 days of delivery. Items must be in their original packaging; however, a restocking fee may apply to opened electronic components.
How long does shipping take for bulk enterprise orders?
Standard shipping typically takes 3-5 business days. For bulk or enterprise orders involving server racks, we offer freight shipping which may take 7-10 business days depending on your location.
Do you provide firmware updates for the devices you sell?
While firmware is managed by the manufacturer, our customer portal provides direct links and notifications for the latest security patches and performance updates for your specific models.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers. For verified corporate accounts, we also offer Net-30 billing terms.